Empathy: Intangible yet Powerful

  Is learning tangible or intangible?  This question from a student in my museum learning class in India a few years ago brought me up short. Fortunaetly, my lack of a quick answer allowed for a great class discussion.  We finally came up with the idea that learning is intangible, but it can be measured–there…

We Can’t Outsource Empathy

Participants at Town Hall meeting held in August 2014 by Missouri History Museum soon after the shooting of Michael Brown in Ferguson, MO.  Photo: Emanuele Berry|St. Louis Public Radio   How many of you were aware that, earlier this year, the AAM (American Alliance of Museums) Board  published a new policy statement on diversity and inclusion?…

Can Museums Be Empathetic? Yes!

In a December 6, 2016 post Museum Geek blogger Suse Cairns asked this question: Can institutions be empathetic? My EM colleagues and I have been discussing the many thoughtful  questions Suse has raised. Following is our response.  We believe that it is possible for institutions such as museums to be empathetic, and below we outline…